Privacy policy

Who we are

TablePerk is a guest feedback tool for restaurants and cafés. A venue owner creates an account, shares a link or QR code with guests, and reads the responses in their dashboard.

What we collect from guests

Guests answer a few taps about their visit: a rating, a theme, an optional follow-up, whether they would return, how they found the venue, and an optional written note. Guests are not asked to create an account and we do not ask for their name or email.

If a guest had a poor visit, they may choose to leave a phone number so the manager can get back to them. That number is optional, is shown only to that venue, and is used only for that follow-up, never for marketing.

What we collect from venue owners

An email address and name (from email sign-up), the venue details entered in Settings, and the guest responses collected through that venue's link.

How the data is used

To show the venue its own feedback, to produce plain-English summaries and answers about that feedback, and to keep the service running and secure. A venue owner can only see responses collected through their own link.

Summaries are generated by an automated language model using only that venue's own responses. Phone numbers are never included in that process.

Optional analytics

If you allow Analytics, we use Google Analytics to count visits to our public pages (home, sign-in, privacy, terms and contact). We send only the page address without any query string, plus the device and browser details Google Analytics normally collects. Guest surveys, owner dashboards and admin pages are never measured, and we never send your name, email, phone number, account ID or guest feedback. Google signals and ad personalization are turned off. Google Analytics cookies (named _ga) are set only after you allow Analytics, and are removed if you later turn it off. Analytics is a separate choice from advertising.

Optional advertising measurement

With your permission, Google Ads cookies and ad click and conversion data (such as the ad click ID and a random event ID) are shared with Google to measure completed new account registrations. Ad click identifiers may be stored for up to 90 days to connect a signup to an ad click. We send a random conversion reference, not your account ID, email address, phone number, name, or guest feedback. Advertising personalization and enhanced conversions are disabled. Choose Reject all to prevent the Google tag from loading, or change either choice anytime using Cookie settings on our public pages. Google may process device and network information when you allow cookies.

Sharing

We do not sell data. We share it only with the service providers that host the app, store the database, and generate the summaries, and only as needed to run the service. If you allow optional Analytics or Advertising cookies, Google also receives cookie identifiers, device and usage information as described above. We may disclose data if the law requires it.

Keeping and deleting data

Guest responses stay until the venue owner deletes them or closes their account. Owners can export their responses and delete their account from Settings; deleting an account removes their venues and all responses collected through them.

Your rights

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Get in touch through our contact page.

Changes

If this policy changes in a meaningful way, we will update the date at the top of this page.